Customer Experience Solutions
Rulai's Conversational AI platform offers a comprehensive suite of solutions to enhance customer support operations. The Call deflection voice bot efficiently triages incoming calls, while the Rapid response online virtual agent provides 24/7 self-service with customizable chat widgets. Additionally, the Online personal concierge bot offers personalized experiences integrated with CRM systems.
Employee Experience Solutions
Rulai's AI-based solutions ensure employee well-being and efficiency. The COVID-19 HR policy and emergency response bot helps employees navigate through policy changes related to the pandemic, while the Work-from-home helpdesk bot assists in setting up IT infrastructure for remote employees. The COVID-19 enterprise contact tracing assistant bot aids in identifying infections within the company quickly.
Agent Experience Solutions
Rulai's AI solutions guide agents through changes with micro-training virtual tutors and @Home whisper agents. The micro-training virtual tutors simulate customer interactions, reducing the need for extensive training, while the @Home whisper agents provide real-time guidance to remote associates, improving consistency in responses and reducing handle time.
Citizen Experience Solutions
Rulai's AI solutions for citizens include a symptom checker to assess health conditions, a virtual tutor for contact tracers, and a virtual assistant to monitor conversations. These tools aid in providing important information about COVID-19, training contact tracers efficiently, and guiding them in real-time for improved productivity and service quality.
Professional Services and Partner Support
Rulai offers professional services and partner support to help organizations respond effectively to the COVID-19 crisis. With Rulai's AI-driven virtual assistants, companies can automate customer interactions seamlessly, automate workflows, and launch bots quickly without extensive coding. Rulai's platform is known for its speed, extensibility, and ability to improve customer service interactions at every level.
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