Seamless Integration for Enhanced Customer Support
Rulai offers pre-built APIs and a JavaScript Cloud Engine that facilitate seamless integration for enhanced customer support. You can easily escalate to any live chat API from within the same chat window, auto-fill form fields to create tickets in 3rd-party ticketing systems, and enable voice-to-text / text-to-speech functionality. This streamlined integration process ensures a smooth customer experience and efficient ticketing system management.
Custom Payload Feature for Client App Coordination
With Rulai, client applications can effectively coordinate with the platform through a built-in custom payload feature. This feature allows for personalized interactions, data exchange, and seamless communication between the client app and Rulai system. By leveraging this functionality, businesses can tailor their customer interactions and improve overall engagement.
Multichannel Capabilities for Enhanced User Experience
Rulai enhances the user experience by providing omni-channel capabilities through various integrations. From conversational UI implemented via a JavaScript snippet on websites to chat channels like Facebook Messenger, WeChat, and SMS, Rulai offers a diverse range of communication channels. Additionally, integration with smart AI agents such as Amazon Alexa and Google Assistant enables businesses to connect with customers on popular platforms and streamline interactions.
Advanced Analytics and Data Extraction for Insightful Monitoring
By utilizing Rulai, businesses can access advanced analytics data and extract event-level data for insightful monitoring and analysis. The platform offers real-time analytics, including chat transcripts, events, and metrics, allowing for comprehensive monitoring of customer interactions. This data-driven approach enables businesses to make informed decisions, optimize processes, and enhance customer engagement.
Comprehensive Integration Capabilities for Enhanced Productivity
Rulai's integration capabilities extend beyond chat platforms and AI agents to include CRM systems, third-party APIs (such as weather or calendar services), and escalation to email and ticketing platforms like Zendesk. This comprehensive integration framework streamlines workflows, enhances productivity, and provides businesses with the flexibility to connect with customers through a variety of channels and services.
Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive
seamless operations, and scale effortlessly for long-term success.
Book a Meeting to Avail the Services of Rulai