Revolutionizing Agent Workflows for Airlines
Sabre Digital Workspace™ is a cutting-edge solution designed to empower airport and call center agents in the airline industry. The tool provides a simple workspace and streamlined workflows that allow front-line employees to focus on managing the traveler experience effectively at both airports and reservation centers. By reimagining the traditional workspace, Digital Workspace offers a mobile-first design powered by a flexible technology framework. This not only enhances usability but also provides guided processes and smoother workflows for agents.
Enhancing Customer Experience
With Digital Workspace, airport and customer service personnel can proactively focus on assisting travelers, personalizing and elevating the overall customer experience. The tool's customer preferences view enables agents to upsell targeted ancillaries, leading to increased conversions and revenue at every touchpoint. By streamlining workflows and providing an intuitive design, Digital Workspace improves agent productivity and reduces training time, ultimately allowing agents to deliver exceptional service.
Key Features and Benefits
Some of the key features of Sabre Digital Workspace include faster transaction processing, increased ancillary sales, intuitive design, and flexible technology. The tool enables agents to focus on customer service with simplified workflows, upsell ancillaries effectively, improve productivity, and reduce training time. By leveraging a cloud-based technology framework, Digital Workspace reduces deployment costs and ensures that agents can be mobilized through an omni-channel experience.
Boosting Agent Performance
Digital Workspace has the potential to boost airline agent performance by up to 30% and reduce training time for new agents by up to 50%. By simplifying workflows and automating processes, agents are able to dedicate more time to enhancing the customer experience, leading to increased customer satisfaction and loyalty. The tool effectively reduces the workload on agents, allowing them to focus on delivering exceptional service that drives customer loyalty and revenue growth.
Empowering Airlines with Sabre Solutions
Sabre's Digital Workspace is just one of the many innovative solutions that the company offers to empower airlines and travel industry professionals. By providing tools that streamline workflows, enhance customer experiences, and drive revenue growth, Sabre is at the forefront of digital transformation in the airline industry. To learn more about how Sabre's solutions can benefit your business, contact us today.