Exceptional 24/5 Global Support
ScreenCloud is dedicated to excellence in customer support, offering a robust 24/5 global support system. With a commitment to redefining customer engagement, our support model ensures that we are there for our customers wherever they are, guiding and supporting them on their journey to success. Our global teams work tirelessly to provide personalized and proactive support, tailored to meet the unique needs of each customer.
Key Benefits and Features
By choosing ScreenCloud, you gain access to numerous benefits and features that are designed to enhance your support experience. These include a 99.99% uptime guarantee, dedicated customer success managers, and a dedicated support engineer for escalated issues. Additionally, you will receive increased access to support, accelerated SLAs, faster response and resolution times, priority case routing, and proactive case monitoring to ensure that your needs are met efficiently and effectively.
Meet the Customer Support Team
At ScreenCloud, our customer support team is led by dedicated professionals who are committed to driving value and empowering our customers to achieve their goals. From our Chief Customer Officer, Jayne Liggett, to our Director of Customer Support, Harry Spence, and our Director of Professional Services, Chris Holmgren, each member of our team is focused on providing exceptional support and guidance. With a customer-centric approach, we aim to be more than just a help desk but a true partner in your journey towards mastery of digital signage.
Contact Us for Exceptional Support
Whether you need assistance with technical issues, guidance on maximizing your ScreenCloud experience, or simply want to learn more about our support options, our team is here to help. You can reach out to us via email, phone, contact form, or live chat for immediate assistance. With priority response times based on the severity of your case, we ensure that you receive the support you need when you need it. Start your free trial today and experience the difference that ScreenCloud's exceptional support and customer success team can make in your digital signage journey.