Elevating Customer and Employee Experiences with SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA)

Elevating Customer and Employee Experiences with SearchUnify Virtual Assistant (SUVA)

Next-Generation Conversational AI

SearchUnify Virtual Assistant (SUVA) is a cutting-edge conversational AI powered by large language models (LLMs) and agentic AI. It is designed to offer autonomous, proactive, and personalized support for both customers and employees, enhancing their overall experiences.

Enhanced Customer Support

SUVA improves customer support by providing seamless, intelligent interactions that reduce L1 caseload, offer faster and contextual self-service, and result in a 35% reduction in Average Handling Time (AHT) and a 43% increase in First Contact Resolution (FCR) Rate. Additionally, there is an 85% reduction in Customer Support Operational Cost YoY.

Employee IT Support

For IT support, SUVA simplifies workflows, reduces employee efforts, and leads to a 41% decrease in Mean Time to Resolution (MTTR), a 55% reduction in IT ticket volume, and a 15% increase in employee satisfaction.

Employee HR Support

In the realm of HR support, SUVA streamlines employee onboarding, growth, and training processes. This results in a 78% reduction in HR inquiry response time, a 23% increase in HR task automation, and a remarkable 97% increase in HR data accuracy and compliance.

The FRAG Model

The FRAG Model takes SUVA beyond standard generative AI bots by incorporating a federated retrieval agent. This model offers ease of setup and integration with leading LLMs, more control over response humanization, efficient costing with LLM vs non-LLM directed intents, better intent recognition for tree-based conversation flows, user-level personalization, and role-based access. It also includes fallback response generation during LLM downtime.

Supported Integrations and Awards

SUVA is recognized as a 'Best-of-Breed' intelligent bot trusted by leading companies globally. Its supported integrations empower customers and employees to resolve queries quickly and contextually, leading to higher support ROI, lower user effort, reduced L1 caseload, lower agent burnout, improved CSAT and ESAT, and increased customer retention.

Frequently Asked Questions about SUVA

1. What is SearchUnify Virtual Assistant (SUVA)? - SUVA is a next-generation conversational AI powered by large language models (LLMs) and agentic AI, designed to provide autonomous, proactive, and personalized support for enhanced customer and employee experiences. 2. How does SUVA improve customer support? 3. Can SUVA be integrated with existing systems? 4. What makes SUVA different from other virtual assistants? 5. Does SUVA support voice-activated interactions?

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Optimizing E-Commerce Experiences with SearchUnify Virtual Assistant (SUVA)

Engage Shoppers and Boost Conversions

SearchUnify Virtual Assistant (SUVA) helps e-commerce businesses leverage AI capabilities to enhance product discovery, reduce bounce rates, and lower customer acquisition costs. By analyzing user behavior and product interactions, SUVA predicts and recommends products that shoppers are likely to be interested in. This personalized experience increases visitor engagement, reducing bounce rates and maximizing revenue.

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Enhancing Customer Support with SearchUnify Virtual Assistant (SUVA)

Revolutionizing Customer Support

SearchUnify Virtual Assistant (SUVA) is a game-changer in the realm of customer support. By leveraging AI and self-service solutions, SUVA enhances customer interactions, streamlines support processes, and improves overall efficiency.

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Enhancing Marketing Efforts with SearchUnify Virtual Assistant (SUVA)

Pave the Way to High‑Converting Marketing Funnel

The SearchUnify Virtual Assistant (SUVA) helps businesses attract, engage, and convert leads faster across digital channels. By accelerating leads through the marketing funnel with a quick and personalized content discovery experience, SUVA enhances marketing efforts significantly.

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Unleashing the Power of SUVA Analytics for Data-driven Insights

Virtual Assistant Performance Metrics

SUVA Analytics provides quantifiable measures to evaluate the effectiveness and efficiency of the Virtual Assistant in resolving customer queries. These include Deflection Rate, Handover Rate, and Abandon Rate. The Deflection Rate measures the percentage of queries effectively resolved by SUVA independently, showcasing its ability to handle user inquiries. Handover Rate assesses the rate at which queries are transferred to human agents, highlighting areas for improvement. Abandon Rate tracks the percentage of queries that go unanswered, indicating potential gaps in Virtual Assistant performance.

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Empowering Support Agents with SearchUnify Virtual Assistant (SUVA)

Revolutionizing Support Agent Efficiency

SearchUnify Virtual Assistant (SUVA) is a game-changer in the realm of support agent efficiency. By leveraging pre-built SearchUnify Autonomous Agents and GenAI technology, SUVA maximizes support agent efficiency and enhances the overall customer experience. With a focus on streamlining workflows and automating routine tasks, SUVA enables support agents to deliver faster, personalized support while ensuring exceptional business impact.

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SearchUnify Virtual Assistant (SUVA)