Empowering Support Agents with SearchUnify Virtual Assistant (SUVA)

SearchUnify Virtual Assistant (SUVA)

Empowering Support Agents with SearchUnify Virtual Assistant (SUVA)

Revolutionizing Support Agent Efficiency

SearchUnify Virtual Assistant (SUVA) is a game-changer in the realm of support agent efficiency. By leveraging pre-built SearchUnify Autonomous Agents and GenAI technology, SUVA maximizes support agent efficiency and enhances the overall customer experience. With a focus on streamlining workflows and automating routine tasks, SUVA enables support agents to deliver faster, personalized support while ensuring exceptional business impact.

Key Benefits for Global Enterprises

Global enterprises are reaping significant benefits from using SearchUnify Agent Helper. These include a 95% increase in agent productivity, an 87% reduction in agent onboarding time, over 45% faster ticket resolution, more than 30% reduction in support costs, and an unparalleled accuracy rate with zero hallucination. These statistics demonstrate the tangible value and impact SUVA brings to organizations of all sizes.

AI-Powered Productivity and Intelligence

SUVA's AI capabilities empower support agents to work smarter and more productively. With features like automated case summarization, smart response assist, curated top articles and cases lists, collaborative intelligent swarming, intelligent sentiment analysis, proactive escalation prediction, and comprehensive case timelines, SUVA enhances the decision-making process and boosts operational efficiency.

Unleashing Cutting-Edge Integrations

SearchUnify's Agent Helper is recognized as the most effective AI agent assist software by TSIA. By providing support agents with insights into top support agents, knowledge articles, and related cases, teams can work collaboratively to deliver exceptional support. The platform's integrations enable seamless collaboration, ensuring that support teams have access to the right information at the right time for efficient issue resolution.

Innovative Features Driving Success

From automated case summarization to proactive escalation prediction, SearchUnify Agent Helper is packed with innovative features that streamline support workflows. This proactive, autonomous enterprise product offers features like sentiment analysis, case routing, case prioritization, case summarization, response assist, intelligent swarming, and more, enabling organizations to benefit from augmented efficiency, reduced costs, and increased satisfaction.

Enhancing Agent Control and Learning

SearchUnify Agent Helper empowers support agents with enhanced control over generating and editing GenAI responses, ensuring alignment with user queries and intents. Moreover, the platform facilitates continuous and adaptive learning through a three-tier process that incorporates global best practices, agent feedback, and subject matter expert insights for improved GenAI performance and response generation.

Frequently Asked Questions About Agent Helper

Agent Helper is a proactive, autonomous enterprise product designed to provide comprehensive assistance to support agents in optimizing customer support workflows. With a range of features including sentiment analysis, case routing, case prioritization, case timeline, case summarization, response assist, and intelligent swarming, Agent Helper automates routine tasks, enhances efficiency, and reduces operational costs. Leveraging Agent Helper can improve onboarding time, increase satisfaction levels, and drive business success.

Stay Ahead in Today’s Competitive Market!
Unlock your company’s full potential with a Virtual Delivery Center (VDC). Gain specialized expertise, drive seamless operations, and scale effortlessly for long-term success.

Book a Meeting to Avail the Services of SearchUnify Virtual Assistant (SUVA)

Revolutionizing Knowledge Discovery with SearchUnify Virtual Assistant (SUVA)

Supercharge Employee Productivity

By leveraging the power of AI, SearchUnify Virtual Assistant (SUVA) enhances information discovery experience, empowering teamwork and collaboration within organizations. This revolutionary tool saves time, boosts productivity, and facilitates breakthroughs by providing seamless access to knowledge resources.

Read article

Empower Your Pharmaceutical and Life Sciences Research with SearchUnify Virtual Assistant (SUVA)

Drive Innovation and Shorten Time-to-Market

With SearchUnify Virtual Assistant (SUVA), leverage AI-powered search and powerful analytics to transform productivity and accelerate biomedical research. Enhance the efficiency of clinical trials and research, gaining deeper insights for decision-making through cognitive search capabilities. By integrating a unified search approach, researchers can focus on discovery rather than switching between various data sources, systems, and databases, thus shortening the time-to-market for new drugs.

Read article

Elevate Content Discovery with SearchUnify Virtual Assistant for Heretto

Unified Browsing Experience

SearchUnify for Heretto provides a unified browsing experience by consolidating data from various channels like websites, blogs, knowledge bases, online customer communities, and documentation portals. Users can seamlessly discover content within their Heretto CMS without having to switch platforms, resulting in a streamlined and efficient workflow.

Read article

Empower Knowledge Management with SearchUnify Virtual Assistant (SUVA)

Break Down Content Silos for Unified Information Access

SearchUnify's SUVA connects to all content repositories, providing instant access to relevant knowledge regardless of location. This eliminates content silos, enabling faster issue resolution, enhanced self-service, and empowered workforce.

Read article

Empower Exceptional Customer Experiences with SearchUnify Virtual Assistant (SUVA)

The Challenge: Meeting the Demands of the Modern Customer

In today's landscape, customers seek experiences alongside answers, requiring instant and tailored solutions at their convenience. Traditional support portals fall short in meeting these evolving expectations due to fragmentation and lack of intelligence.

Read article

Welcome to Knowledge Base!

KB at your finger tips

SearchUnify Virtual Assistant (SUVA)