Comprehensive Support Options for Every Organization
SentinelOne, a leader in the 2024 Gartner Magic Quadrant for Endpoint Protection Platforms, offers a range of support services to cater to the unique needs of organizations of all sizes. With Standard Support available to all customers, the company also provides Enterprise Support, Enterprise Pro Support, and Designated Technical Account Management (TAM) to address the varying requirements from small and medium businesses to Fortune 10 enterprises worldwide.
Proactive Customer Health Monitoring
With the Enterprise Pro Support level, SentinelOne enables customers to ensure the health of their agents and management systems round the clock. By receiving daily diagnostic reports detailing affected devices and clear steps for remediation, customers can stay ahead of potential performance issues. Additionally, high-severity issues are automatically logged as tickets, allowing for swift resolution and proactive management to prevent disruptions.
Customer-Centric Support Promise
Recognizing customers as their top priority, SentinelOne is committed to delivering world-class service to make their customers more successful and secure. This customer-centric approach is ingrained in every aspect of the support services provided, ensuring that organizations can rely on SentinelOne as a trusted partner in cybersecurity. Testimonials from satisfied customers further cement the company's dedication to excellence in product delivery and support services.
Trusted by Thousands Worldwide
SentinelOne's reputation for excellence is echoed by thousands of customers globally, representing a diverse range of industries such as retail, media, and manufacturing. The platform's superior capabilities in endpoint detection and response (EDR) have earned accolades from cybersecurity professionals, showcasing the value of choosing SentinelOne for robust cybersecurity solutions. With a proven track record of continuous evolution and innovative solutions, SentinelOne remains a preferred cybersecurity partner for organizations of all sizes.
Experience the World's Most Advanced Cybersecurity Platform
For organizations looking to elevate their cybersecurity posture, SentinelOne offers a demo to showcase the power of their intelligent, autonomous cybersecurity platform. By leveraging data and AI technologies, SentinelOne provides unparalleled protection against evolving cyber threats, ensuring that organizations are secure now and in the future. Explore the world's most advanced cybersecurity platform and discover how SentinelOne can safeguard your organization from cyber disruptions.