Efficient Fulfillment Process
ShipBob offers a full-stack fulfillment platform that utilizes proprietary software across its network of fulfillment centers to provide a seamless and efficient experience for businesses. Orders are automatically routed to ShipBob's warehouses where inventory is picked, packed, and shipped directly to customers. This streamlined process helps businesses optimize for both time and cost, ensuring orders are fulfilled quickly and accurately.
Optimizing Customer Experience
ShipBob's fulfillment services go beyond just picking, packing, and shipping orders. By using the delivery experience to exceed customer expectations, ShipBob helps businesses own more of the customer relationship. From offering fast shipping options to providing end-to-end customer support, ShipBob enables businesses to create a positive and memorable experience for their customers.
Distributed Inventory Strategy
One of ShipBob's key features is its distributed inventory approach. By strategically placing inventory across ShipBob's network of fulfillment centers, businesses can reduce shipping zones and costs associated with delivering orders to distant locations. This strategy enables businesses to offer faster shipping options, such as two-day shipping, to their customers. ShipBob's algorithm automatically selects the most efficient warehouse and carrier for each order, helping businesses save time and money on fulfillment.
2-Day Express Shipping Program
ShipBob's 2-Day Express Shipping Program sets a new standard for fast delivery within the continental US. By leveraging a combination of ground, air, and regional carriers, ShipBob ensures high on-time delivery rates for two-day orders. This program not only reduces cart abandonment rates but also increases average order value for merchants. Whether businesses ship from one or multiple fulfillment centers, they can provide fast delivery to 100% of US-based customers, improving customer satisfaction and loyalty.
Advanced Order and Inventory Management
ShipBob offers robust order and inventory management tools to help businesses track and manage their operations efficiently. With ShipBob's order management software, businesses can easily filter orders by status, monitor fulfillment progress, and manage post-purchase changes. The inventory management system allows businesses to track inventory levels across locations, set inventory reminders, and gain insights into product performance. These tools enable businesses to make informed decisions and streamline their operations.
Reporting and Analytics
ShipBob provides comprehensive reporting and analytics tools to give businesses visibility into their operations and performance. From detailed reports on fulfillment center stocking recommendations to shipping cost analysis, ShipBob's analytics tool empowers businesses to make data-driven decisions. By leveraging data as a competitive advantage, businesses can optimize their supply chain, improve inventory management, and enhance overall fulfillment efficiency.
End-to-End Customer Experience
ShipBob is committed to providing businesses with excellent customer service and support throughout the fulfillment process. From custom branded packaging to fast and cost-effective shipping options, ShipBob works closely with businesses to create a memorable unboxing experience for customers. ShipBob also offers return management services, allowing businesses to efficiently process returns and maintain a positive customer experience. By offering end-to-end support, ShipBob helps businesses build customer loyalty and drive repeat purchases.