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Products-Signal Sciences

Fastly Support Plans: Industry-Leading Technical Support for Your Edge Cloud Platform

The Importance of Fastly Support

Fastly offers industry-leading technical support tailored for customers using their edge cloud platform. Built by developers for developers, Fastly's support team understands the specific needs of clients with a proactive and transparent approach. From the initial implementation to ongoing optimization, Fastly support personnel are available at every step to ensure a smooth experience for users.

Support Plan Options

Fastly provides three levels of support plans to cater to different organizational needs. The Standard Support Plan is automatically included for all Fastly users and is ideal for small organizations or developers starting with Fastly. It includes access to the community forum, technical documentation, self-service online portal, and email support. Customers can choose to upgrade to the Gold or Enterprise support plans as their edge cloud requirements grow.

Gold and Enterprise Support Features

The Gold Support Plan offers enhanced support with faster response times, priority routing, alerting for high-impact events, prioritized responses guaranteed in hours, and 24/7 incident response. It is suitable for organizations running multiple Fastly services with consistent traffic. On the other hand, the Enterprise Support Plan provides around-the-clock and emergency support integrated directly into development teams. It includes all the features of the Gold plan along with phone support, access to a private Slack channel, PCI/HIPAA configuration services, enhanced compliance support, and additional cloud engineer support.

Technical Support Add-ons

Fastly also offers additional technical support add-ons for Enterprise customers. This includes the Network Services Technical Account Manager (TAM) who provides dedicated technical contact, proactive health monitoring, and regular service reviews. The Security Technical Account Management (STAM) enhances web defense strategy with extensive security and product knowledge. Both TAM and STAM support tiers offer unique benefits and contribute to a robust support ecosystem.

Securing Your Modern Web Experience with Fastly Bot Management

Fastly Bot Management Solution Overview

Fastly's Bot Management solution offers deep bot visibility and protection for today's modern web environment. It is designed to stop bots, not innovation, by eliminating fraud and abuse from automated attacks. This allows businesses to focus on delivering exceptional customer experiences without the interference of unwanted bot activity.

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Professional Services for Exceptional Results with Fastly

Expert Onboarding Packages for Seamless Deployment

Fastly offers a range of Onboarding Packages to suit varying resource needs and deployment complexities. From Lite to Select, Complete, and Custom packages, our experts ensure a quick and smooth setup of your services, accelerating your onboarding process. These packages are designed to make onboarding faster and easier for users, ensuring a seamless transition to the Fastly platform.

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Enhanced Security with Fastly vs. Akamai: A Detailed Capability Comparison

Why Move to Fastly?

Fastly's Next-Gen Web Application Firewall (WAF) offers superior security features compared to Akamai, ensuring real-time threat detection, increased performance, and smooth integration. With Fastly, users can experience faster incident response, extensive support, and unmatched flexibility on a global network.

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Fastly Next-Gen WAF: Advanced Protection for Web Applications, APIs, and Microservices

Comprehensive Protection for Your Applications and APIs

The Fastly Next-Gen WAF, powered by Signal Sciences, offers advanced protection for web applications, APIs, and microservices, ensuring that your digital assets are safeguarded against evolving threats. This single unified solution provides a holistic approach to security, allowing you to focus on scaling your business without compromising on protection.

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Enhancing Security with Fastly: A Comparison with Imperva

Why Move to Fastly?

Fastly's Next-Gen WAF offers a range of benefits that set it apart from Imperva. With fewer false positives, improved visibility, a more performant network, better bot management, and DevSecOps-friendly features, Fastly simplifies security operations. Fastly's SmartParse detection engine enables accurate attack traffic classification, reducing the reliance on regex rulesets. Signals provide deep visibility into traffic behavior, aiding in threat detection and response. Fastly's network boasts higher performance, ensuring better customer experiences. Additionally, Fastly's Bot Management tool offers enhanced control over bot traffic. Its API-first security portfolio simplifies integration with common development and operations tools. Fastly's Next-Gen WAF deploys rapidly across various environments, ensuring comprehensive protection.

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