Experience the Smartsheet Support Difference
When it comes to compliance, having the right support is critical. With Smartsheet Support, you not only get access to a team of experts who know the product inside and out, but you also benefit from industry-leading SLAs. This means you can rely on priority access to Smartsheet professionals who can help you navigate any compliance issues you may encounter. Whether you need support by phone, chat, or any other means, the 24x7 support ensures that help is always just a click or call away.
Choosing the Right Support Package
Smartsheet offers different support packages to match your business needs. The Base Support is available for all plan types, providing essential support services. For those on the Enterprise Plan, Standard Support comes included, offering additional benefits. If you require even more advanced support, Premium Support is available as an add-on to Business & Enterprise plans, as well as included in Advanced Work Management. This package includes features like 24x7 global phone support, in-app chat for help with AI, live agent support via in-app chat, Pro Desk guided coaching sessions, and a first response SLA of less than two hours, regardless of case origin.
Get Help and Learn with Smartsheet
In addition to direct support, Smartsheet offers a variety of resources to help you become a compliance pro. The Help & Learning Center provides self-service support and learning content to answer your common questions. Joining the Smartsheet Community allows you to engage with others, ask questions, get guidance, and share knowledge about compliance. Smartsheet University is a valuable resource that offers a curated learning journey, empowering everyone to learn new skills and earn credentials to advance their career.
Contact Smartsheet Support
If you're ready to take advantage of Smartsheet Support for compliance, don't hesitate to reach out. Whether you have a specific issue or simply want to learn more about how Smartsheet can support your compliance efforts, contacting support by opening a support case is quick and easy. With a team of dedicated professionals ready to assist you, Smartsheet Support is here to ensure your compliance journey is smooth and successful.