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Products-SUSE

Optimize Your Infrastructure with SUSE Premium Support Services

Why Choose SUSE Premium Support Services

SUSE Premium Support Services offer businesses the opportunity to form trusted relationships with technical experts who understand their specific environment. By gaining direct access to a named expert, organizations can optimize their infrastructure and facilitate innovation to meet evolving business needs. With a focus on providing 'white-glove' services support, this offering is ideal for enterprises looking for a personalized and proactive approach to support.

Benefits of Premium Support Services

The benefits of SUSE Premium Support Services are numerous. One key advantage is the direct access to a named premium engineer who possesses an in-depth knowledge of the organization's infrastructure. This ensures prompt issue resolution and alignment with changing IT requirements, maximizing the ROI on technology investments. Additionally, having a named service delivery manager helps coordinate services personnel efficiently, providing fast resolution paths and discussing technological trends to stay ahead of the curve.

Levels of Premium Support Services

SUSE offers four levels of Premium Support Services: Premium Bronze, Premium Silver, Premium Gold, and Premium Platinum. Each level provides different levels of expertise, access to named engineers, methods of access, response times, access to service delivery manager, onsite visits, and more. By tailoring the level of support to specific business needs, organizations can ensure they receive the right level of assistance to maintain business continuity and efficiency.

Enhanced Support Features

In addition to direct access to technical experts, SUSE Premium Support Services offer after-hours support for mission-critical issues, rapid response times as low as 15 minutes, and onsite visits for collaboration opportunities. Scheduled standby hours help alleviate 'go-live jitters' by providing access to the premium team during critical moments. These enhanced support features aim to minimize downtime, enhance performance, and ensure business continuity for organizations relying on SUSE solutions.

How Premium Support Services Drive Business Success

By leveraging SUSE Premium Support Services, organizations can expedite their IT transformation journey with dedicated support, proactive maintenance, and expert guidance. This offering not only addresses immediate technical challenges but also helps build a foundation for long-term success by aligning technology with business objectives. With access to named engineers, service delivery managers, and a pool of Level 2 and Level 3 engineers, businesses can navigate complex IT landscapes with confidence and efficiency.

SUSE Virtualization: Revolutionizing Cloud-Native Hyperconverged Infrastructure

Introduction to SUSE Virtualization

SUSE Virtualization, formerly known as Harvester, is a game-changing cloud-native hyperconverged infrastructure solution that leverages SUSE's profound expertise in open source innovation and enterprise-grade data center infrastructure. This cutting-edge platform offers organizations an open-source, cloud-native virtualization environment tailored for the complexities of a cloud-native and hybrid cloud world. By combining traditional data center elements with modern cloud-native, AI, edge, and multi-cloud infrastructure components, SUSE Virtualization delivers a comprehensive solution for organizations seeking a flexible and reliable platform to run cloud-native and virtual machine workloads across varied environments.

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Revolutionize Your Infrastructure Management with SUSE Multi-Linux Manager

Simplify Management Across Any Linux Environment

In today's complex IT landscape, managing an array of different Linux distributions across various locations and scales can be a daunting task. However, with SUSE Multi-Linux Manager, you can revolutionize your infrastructure management by simplifying the process. This comprehensive solution offers a single console to manage and monitor all your Linux distros, from 10 to over 100,000 clients, regardless of where they are located. The one-click automation feature streamlines provisioning, patching, and configuration tasks, leading to faster, more consistent, and repeatable server deployments. Additionally, easy in-place migration for SUSE Solutions, such as transitioning from openSUSE to SLE or handling service pack migrations and major version upgrades, ensures seamless operations.

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Safeguarding Software Security with SUSE

Commitment to Security

SUSE's commitment to delivering top-tier security to its customers and the Open Source community is unwavering. The company understands the critical importance of trust in Open Source Software security and the integrity of user privacy. By treating software security as a continuous process, SUSE ensures the following: - Prompt response to security incidents with high-quality security updates - Ongoing enhancement of security-related features in SUSE products - Active contribution to the maturation of Open Source Software - Adherence to principles of openness, transparency, and traceability in security practices.

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Enhancing SAP Projects with SUSE Linux Enterprise Server for SAP Applications

Secure Your SAP Project

SUSE Linux Enterprise Server for SAP Applications (SLES for SAP) is designed to secure your SAP project for the longest term possible. Endorsed and proven by SAP customers and partners, SLES for SAP offers the longest lifecycle, aligning perfectly with your SAP plans. It provides automation from deployment to operation to eliminate error-prone tasks and ensures continuous validation for best practices through Trento. This comprehensive solution is trusted and certified by default by all SAP partners, offering the reliability and trust required for a successful SAP project.

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Ultimate Guide to SUSE Technical Support Handbook

Understanding Severity Levels

One of the critical aspects of the SUSE Technical Support Handbook is understanding severity levels. These levels classify the impact a technical issue has on your business operations. For instance, a critical severity level might indicate a complete system outage, while a lower severity level could represent a minor inconvenience. By identifying the severity levels accurately, you can ensure that the right resources are allocated to resolve the issue promptly.

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