Empowering a Skilled Workforce
Swissport recognizes the importance of training and development at all levels of the organization as a key strategy to support employees in enhancing their qualifications. These efforts not only aim to nurture a skilled workforce but also enable the delivery of excellent service to customers while ensuring the safety of employees. By investing in training programs across various organizational levels, Swissport emphasizes the need for continuous improvement and adherence to standardized processes. This focus on preventing procedural errors is crucial in averting incidents and accidents, thereby prioritizing the safety of employees, customers, and the surrounding communities.
Training for Operational Staff
The Swissport training journey for operational employees involves investing 3 hours of training for every 100 hours worked. This comprehensive training includes basic training, specialized qualifications, and refresher courses. The modular approach to technical training covers essential topics such as human factors, fire prevention, active supervision, health and safety, hazardous goods, and security. By providing a diverse range of training topics, Swissport ensures that operational staff are well-equipped with the necessary skills to excel in their roles and contribute to overall operational excellence.
Leadership Development Programs
Swissport places a significant emphasis on developing effective leaders within the organization. Through programs like "Active Supervision," frontline supervisors are equipped to handle leadership challenges in daily operations efficiently. The "Active Leadership Program" (ALP) targets first-line and middle managers, helping them enhance their effectiveness in the current business landscape, define personal development goals, and improve overall leadership performance. The "Senior Leadership Program" (SLP) is designed to maximize the business impact of its participants by focusing on advanced leadership skills. Additionally, the "Station Manager Development Program" (SMDP) enhances station managers' confidence and skills to ensure consistent service delivery and safety standards across all operations.