Check-In and Gate Services
Swissport's check-in and gate services are a crucial part of the passenger experience in over 217 airports worldwide. Their highly trained employees, representing more than 500 airline customers, aim to make each journey special from the very beginning. With a focus on individual needs, they provide bespoke solutions to ensure a smooth check-in and boarding process for travelers from all corners of the globe.
Passenger Mobility Assistance
Swissport's special services for passengers with reduced mobility (PRM) cater to individuals with physical or mental disabilities. Specially trained staff assist these passengers throughout the airport journey, providing wheelchairs, electric carts, and other necessary aids. By offering personalized support, Swissport ensures that all passengers, regardless of their mobility limitations, can travel comfortably and safely.
Aviation Security Services
Swissport's aviation security services cover a wide range of security measures at 38 airports in 15 countries. From document verification to passenger and aircraft screening, as well as cargo and baggage screening, Swissport ensures a high level of security for both passengers and airlines. By tailoring security solutions to local or global needs, Swissport provides a comprehensive security framework for its customers.
Lost and Found Assistance
In the unfortunate event of delayed luggage, Swissport advises passengers to contact their airline for status updates. With the operating carrier often differing from the ticket-issuing airline, it's crucial to follow up with the designated contacts provided at the airport where the delayed luggage report was filed. By facilitating communication between passengers and airlines, Swissport helps in resolving lost luggage issues efficiently.
Lounge Hospitality with Aspire Airport Lounges
Swissport's Aspire Airport Lounges, a part of its hospitality brand, offer a premium lounge experience to guests at 40 airports in 20 countries and continue to expand their global portfolio. Regardless of airline or travel class, Aspire welcomes passengers with amenities that enhance their airport stay. With over 5.2 million passengers hosted last year, Aspire exemplifies Swissport's commitment to delivering exceptional hospitality services.
Executive Aviation Ground Services
Swissport's Executive Aviation division provides ground services for business aviation worldwide, handling thousands of flights annually. Operating across 77 airports in 24 countries, Swissport Executive Aviation offers a comprehensive range of services at Fixed Base Operations (FBO) to meet the highest customer expectations. Through pre- and post-flight services, Swissport ensures a seamless experience for business travelers across all continents.