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Enhancing Communication with Symbl.ai Support Plans

Support Tiers and SLAs

Symbl.ai offers support tiers and service level agreements tailored to different plans. Depending on your chosen plan, you can access various levels of support, including Production Support, Designated Support, and more.

Response Times

Response times for critical, high, medium, and low service errors vary based on the support plan. Critical errors receive immediate attention with response times ranging from 5 business hours to 1 hour for 24/7 support. High, medium, and low service errors are also addressed promptly according to the plan's contracted response times.

API Status Notifications

Stay informed about the status of Symbl.ai's APIs with real-time notifications available for all support plans. Whether it's critical updates or routine maintenance, you'll receive timely alerts to ensure smooth operations.

Technical Account Manager

For enhanced support, designated support plans come with a Technical Account Manager (TAM) who can be reached at cs@symbl.ai. TAMs provide personalized assistance, ensuring that your specific needs and challenges are addressed effectively and efficiently.

Monthly Status Review and Consulting Hours

Designated support plans include monthly status reviews to keep you updated on your usage and performance metrics. Additionally, access Symbl Consulting Hours to get expert guidance and assistance, with 16 to 32 hours allocated depending on your plan.

Pricing and Getting Started

Contact Symbl.ai to inquire about pricing details for the support plans. Whether you're ready to create a free account, request a demo, or explore the various offerings, Symbl.ai is committed to enhancing communication through cutting-edge technologies and dedicated support services.

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Empower Communication with Symbl.ai Partnership Opportunities

Unlock Innovative Communication Solutions

Symbl.ai offers cutting-edge understanding and generative models that cater to various communication data types. By partnering with Symbl.ai, you gain access to state-of-the-art technology that transforms unstructured conversations into valuable knowledge, events, and insights.

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Symbl.ai Call Score: Revolutionizing Conversation Evaluation

Evaluate Conversations Without Listening

Symbl.ai's Call Score API allows for evaluating the quality of conversations at scale without the need to manually listen to each call. By providing numerical assessments and targeted feedback, businesses can efficiently gauge conversation quality and participant performance.

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Enhancing Meeting Productivity with Symbl.ai Meeting Notes

Overview of Meeting Notes

Symbl.ai Meeting Notes offers a comprehensive solution to generate concise notes for internal and external meetings tailored to the specific business outcomes. Users can personalize summaries on the go, create different length or format summaries for both high-level and in-depth views during live calls, and mention specific topics to generate topic-specific summaries.

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Revolutionize Customer Experiences with Intent Detection by Symbl.ai

Intent Tracking

Symbl.ai's intent detection solution allows you to decode intents in real time from multi-party and unstructured conversations, providing contextual insights into each stage of the customer journey. With this capability, businesses can better understand customer needs and desires to enhance customer experiences.

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Enhance Sales Efficiency with Symbl.ai CRM Integrations

Seamless Integration for Sales Teams

Symbl.ai's CRM Integrations with Salesforce and HubSpot offer a seamless way for sales teams to incorporate conversation insights into their workflows. This integration empowers sales representatives and managers to deliver personalized, effective, and data-driven customer interactions without the need to switch between different tools.

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