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Enhancing Compliance with Symbl.ai

Compliance Solutions Overview

Symbl.ai offers a comprehensive solution for enforcing compliance seamlessly into your cloud environment. This includes real-time alerts, monitoring, and masking of Personally Identifiable Information (PII), Protected Health Information (PHI), and Payment Card Industry (PCI) data across all conversation data.

Real-time Data Identification

With Symbl.ai, users can identify PII, PHI, and PCI data in real-time or periodically using flexible APIs. This capability allows for the detection of sensitive data instances as conversations occur, reducing the need to manually go through call recordings and enhancing audit efficiency.

Sensitive Data Masking

Symbl.ai enables users to anonymize, mask, or obfuscate sensitive data in various ways. This includes replacing sensitive data with value types, asterisks, or custom methods chosen by the user. For example, names like Bruce can be replaced with placeholders like [Name] or ***** to protect privacy.

Compliance Gap Analysis

The platform allows organizations to analyze conversations for compliance gaps against regulatory requirements such as GDPR, HIPAA, PCI, or internal compliance policies. By evaluating conversations, businesses can ensure adherence to data protection standards and identify areas for improvement.

Real-time Compliance Management

Symbl.ai facilitates handling sensitive and unformatted PII, PHI, and PCI data in real-time to prevent blind spots in compliance and incident management. This proactive approach ensures immediate detection and response to potential compliance issues.

Programmable Compliance Solutions

The platform is fully programmable, allowing users to customize compliance solutions with just a few lines of code. This flexibility enables organizations to adapt to evolving definitions of sensitive data and compliance requirements specific to their industry, such as PCI in payments or HIPAA in healthcare.

AI-driven Privacy Protection

Symbl.ai leverages purpose-built AI models and embeddings tailored for conversations, all within a secure virtual private cloud (VPC) environment. This ensures that sensitive customer data is safeguarded, supporting data privacy requirements and regulatory compliance.

Getting Started with Symbl.ai

Are you ready to enhance compliance within your organization? Sign up for a free account or request a demo to experience the power of Symbl.ai's compliance solutions firsthand.

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Enhancing Communication with Symbl.ai Support Plans

Support Tiers and SLAs

Symbl.ai offers support tiers and service level agreements tailored to different plans. Depending on your chosen plan, you can access various levels of support, including Production Support, Designated Support, and more.

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Empower Communication with Symbl.ai Partnership Opportunities

Unlock Innovative Communication Solutions

Symbl.ai offers cutting-edge understanding and generative models that cater to various communication data types. By partnering with Symbl.ai, you gain access to state-of-the-art technology that transforms unstructured conversations into valuable knowledge, events, and insights.

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Symbl.ai Call Score: Revolutionizing Conversation Evaluation

Evaluate Conversations Without Listening

Symbl.ai's Call Score API allows for evaluating the quality of conversations at scale without the need to manually listen to each call. By providing numerical assessments and targeted feedback, businesses can efficiently gauge conversation quality and participant performance.

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Enhancing Meeting Productivity with Symbl.ai Meeting Notes

Overview of Meeting Notes

Symbl.ai Meeting Notes offers a comprehensive solution to generate concise notes for internal and external meetings tailored to the specific business outcomes. Users can personalize summaries on the go, create different length or format summaries for both high-level and in-depth views during live calls, and mention specific topics to generate topic-specific summaries.

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Revolutionize Customer Experiences with Intent Detection by Symbl.ai

Intent Tracking

Symbl.ai's intent detection solution allows you to decode intents in real time from multi-party and unstructured conversations, providing contextual insights into each stage of the customer journey. With this capability, businesses can better understand customer needs and desires to enhance customer experiences.

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