Symbl.ai Call Score: Revolutionizing Conversation Evaluation

Symbl.ai

Symbl.ai Call Score: Revolutionizing Conversation Evaluation

Evaluate Conversations Without Listening

Symbl.ai's Call Score API allows for evaluating the quality of conversations at scale without the need to manually listen to each call. By providing numerical assessments and targeted feedback, businesses can efficiently gauge conversation quality and participant performance.

Customizable Evaluation Criteria

With Symbl.ai, users can create and update custom criteria tailored to their business needs. This flexibility allows for prioritizing aspects like 'emotion' in AI-assisted customer support evaluations, enabling organizations to adapt the scoring logic to their specific requirements.

Unified API for Efficient Integration

Symbl.ai's Unified API streamlines the process of building a comprehensive call evaluation framework. Developers can easily integrate call scores into their applications, aligning evaluation processes with specific business processes and personas, thus accelerating time-to-market for new solutions.

Industry Agnostic Application

Call Score's versatility extends across industries such as finance, education, hospitality, legal, real estate, and media. By supporting multiple channels (text, audio, video) and providing adaptable evaluation methodologies, Symbl.ai caters to the diverse needs of various sectors.

Comprehensive Evaluation Capabilities

Organizations can leverage Call Score's Scorecard feature to amalgamate different criteria (custom, managed, or a mix) into a template for holistic conversation evaluations. This approach offers in-depth insights into call performance, catering to coaching needs and overall quality improvements.

Varied Use Cases

Symbl.ai's Call Score is applicable across healthcare for improving patient engagement, sales performance for enhancing conversion rates, compliance assessments for risk mitigation, and recruitment processes for enhancing candidate experiences. The tool's versatility makes it a valuable asset in different business domains.

Accessible Resources and Integration Options

Symbl.ai provides resources for generating call scores, building custom criteria, and integrating with platforms like Salesforce CRM. Users can also leverage pre-built UI components to display scores and additional insights, enhancing the overall user experience.

Unlock Conversational Insights with Symbl.ai

Symbl.ai empowers businesses to gain valuable insights from their communication data, transforming unstructured conversations into actionable knowledge and insights. With innovative solutions like Call Score, Symbl.ai revolutionizes how organizations evaluate and leverage conversational data.

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