Thales Original Equipment Manufacturer Expertise
Thales, as an Original Equipment Manufacturer, offers comprehensive expertise in providing, maintaining, and upgrading avionics systems. With a global presence, Thales caters to commercial, business, regional aviation, helicopter, and military operators for maintenance, repair, and overhaul solutions. The primary focus is to assist customers in maintaining their aircraft at peak performance levels while ensuring continuous fleet availability.
Extensive Support and Services
Thales' maintenance services encompass a wide range of solutions including test, repair, and overhaul services, from standard repairs to long-term contract maintenance agreements. These offerings are designed to provide customers with peace of mind. The organization customizes its services to align with the operational needs and structures of each client, ensuring tailored support.
Dedicated Customer Support
Thales boasts a team of over 1,200 dedicated employees providing round-the-clock support throughout the year. With more than 500 highly skilled technicians at their disposal, customers benefit from fast and reliable logistical solutions. The company also offers quick turnaround times for purchases along with dedicated customs clearance services.
Advanced Maintenance Solutions
Thales leverages its OEM expertise to deliver innovative maintenance solutions that help optimize maintenance expenses and enhance budget forecasting. Clients can choose from various contract types such as time and material, flat rate, or power-by-the-hour, based on their specific requirements. These solutions ensure efficient and cost-effective maintenance operations.
Online Customer Service Access
For airline customers and helicopter operators, Thales provides a dedicated online service called Customer OnLine (COL). Through COL, users can access repair quotes and technical documentation related to Thales equipment and functions. This online platform offers convenience and efficiency in managing maintenance and repair processes.