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Tiledesk

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Revolutionizing Customer Service: How Premiata Achieved a 90% Inquiry Resolution Rate with AI

Premiata's Customer Service Challenges

Premiata faced challenges such as being inundated with requests, manual handling of returns and refunds, and a time zone difference between Italy and the US. These challenges led to inefficiencies and resource drains for the customer service team.

Implementation Process with TTM Studio

TTM Studio developed an AI agent for Premiata in just two weeks to handle repetitive inquiries and inquiries outside of office hours. The AI agent was trained using Tiledesk's knowledge base, enabling it to provide prompt and accurate responses to user queries.

Filtering User Inquiries and Monitoring

AI was used to detect and classify question types, redirecting them to the appropriate department. The AI agent continuously monitored its responses and identified content gaps, prompting the addition of new content to improve accuracy.

Results: Efficient Customer Support with AI

Tiledesk's implementation led to significant time savings for human agents, with the AI agent answering 90% of inquiries accurately. The automation of customer support allowed for 24/7 availability, personalized interactions, increased sales, and higher customer satisfaction for Premiata.

Recommendation and Future Prospects

E-commerce Specialist Alberto Di Marco recommends Tiledesk for businesses looking to automate customer inquiries. The success seen at Premiata showcases the benefits of leveraging AI in customer service. The platform's user-friendly interface and effective support make it a valuable tool for enhancing customer interactions.

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Revolutionize Chatbot Creation with Tiledesk's Chatbot Design Studio

Create Chatbots Effortlessly

Tiledesk's Design Studio revolutionizes chatbot creation by enabling users to design chatbots through a simple drag-and-drop interface. With this intuitive tool, users can build custom chatbots tailored to their specific needs without any coding skills required. Whether it's for lead generation or automated customer support, Design Studio empowers users to bring their chatbot ideas to life with ease.

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Improving Customer Support Efficiency: How Trackting Leveraged Tiledesk's AI Agent to Save Time

Trackting: Advanced GPS Tracking

Trackting, an Italian company specializing in anti-theft GPS tracking solutions for vehicles, needed to automate customer inquiries effectively.

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Enhancing CRM Integration with WhatsApp Business API through Tiledesk

The Customer's Need: Integration with WhatsApp Business API CRM

Bricksave, a global real estate crowdfunding platform, sought a messaging business solution to connect with clients worldwide. They required a seamless CRM integration to enhance personalized service for international clients, seeking features like live chat integration on their website, quick response templates, and mobile application accessibility.

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Enhancing Customer Engagement with Tiledesk: A Comprehensive Support Solution

Introduction to Tiledesk

Tiledesk is a versatile platform that offers a range of customer engagement solutions, including chatbot design studio, live chat widget, unified messaging, and conversational ticketing. By providing seamless integrations with popular messaging platforms like WhatsApp Business and Facebook Messenger, Tiledesk empowers businesses to enhance customer interactions and support.

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Empowering Customer Engagement: A Startup's Integration Journey with Tiledesk and WhatsApp CRM

Understanding the Customer's Need

Bricksave, a global real estate crowdfunding platform, sought to enhance customer communication through WhatsApp and their website. They required a seamless integration of WhatsApp Business API with their CRM to streamline interactions.

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