Submitting a Support Ticket
When facing any challenges or requiring assistance while using TraceGains, users can easily access our dedicated customer support team by submitting a help ticket directly within the product. This convenient method ensures that users can quickly reach out for solutions and resources tailored to their needs. Our experienced support team members are committed to providing timely responses, guiding users effectively to overcome any obstacles and get back to smooth operations.
Find the Answers You Need
For users seeking immediate answers and solutions, the in-app resource center is a valuable tool within TraceGains. By logging into their TraceGains enterprise or TraceGains Gather™ account, users can locate the blue logo in the bottom right corner for streamlined access to help articles, interactive product walkthroughs, and the option to submit support tickets. This resource-rich center serves as a comprehensive hub to address user queries and concerns promptly, offering a vast repository of information and guidance tailored to enhance user experience and proficiency.
Get Connected
Located at 12303 Airport Way, Bldg. I Ste. 180 in Broomfield, CO 80021, TraceGains is committed to providing exceptional support and service to its users. For direct assistance, users can reach out via phone at (720) 465-9400. With a strong focus on customer satisfaction, TraceGains ensures that users can easily connect with the support team for any inquiries, feedback, or technical assistance. By fostering strong communication channels, TraceGains facilitates a seamless user experience and ensures that users receive the necessary guidance and support to optimize their utilization of the platform.