Submitting a Support Ticket
TraceGains provides users with unlimited access to their customer support team by allowing them to submit a help ticket directly within the product. This ensures that users can reach out for assistance whenever needed. The experienced support team members at TraceGains are dedicated to providing quick responses with resources and solutions tailored to help users overcome any challenges they may be facing. By offering this direct line of communication, TraceGains aims to get their users back on track swiftly and efficiently.
Find the Answers You Need
In addition to submitting support tickets, users can also utilize the in-app resource center provided by TraceGains to find the answers they need. By logging in to their TraceGains enterprise or TraceGains Gather™ account, users can easily access the resource center. Within this center, users can look for the blue logo located in the bottom right corner, which serves as a gateway to a wealth of helpful resources. Here, users can search through help articles, launch interactive product walkthroughs, and submit additional support tickets if necessary. This comprehensive resource center is designed to empower users with the knowledge and tools they require to maximize their experience with TraceGains.