Enhancing City Services with UneeQ Digital Humans

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Enhancing City Services with UneeQ Digital Humans - City of Amarillo Case Study

City of Amarillo Background and Challenges

The City of Amarillo, located in the Texas panhandle, faces the challenge of providing crucial information and services to a diverse population, where 24% of residents do not speak English at home. This language barrier hinders equal access to municipal resources, prompting the city to seek innovative solutions to improve resident experiences.

Multilingual Digital Assistant Solution

To address the accessibility issue, the City of Amarillo partnered with UneeQ to create a custom digital human named Emma. Emma, powered by generative AI, can communicate with residents in over 100 languages, ensuring that language is not a barrier to accessing important information. Residents can interact with Emma in real-time, allowing them to navigate the city's website and access various services seamlessly.

Emma's Role in City Services

Emma serves as a vital resource for residents, guiding them through the complexities of municipal services through natural conversations. Whether it's paying water bills, accessing library resources, or resolving other challenges, Emma ensures that all residents, regardless of language proficiency, can benefit from the city's offerings. Her ability to provide information in multiple languages enhances inclusivity and accessibility.

Meet Emma: City of Amarillo's Digital Human

Emma, a Texan in her late 30s, embodies patience, kindness, and practicality. With a community-focused upbringing and a background in volunteering, Emma is the ideal representative for the City of Amarillo. Her dedication to fostering meaningful change and her love for the city make her a valuable asset in improving resident experiences and building a connected community.

Future Goals and Impact

The City of Amarillo aims to create a connected and engaged community, where residents can easily access vital information and services. By leveraging UneeQ's digital human technology, the city hopes to foster prosperity and enhance the quality of life for all citizens. Rich Gagnon, the Chief Information Officer, emphasizes the importance of building a more inclusive and efficient local government.

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