Revolutionizing Retail with UneeQ: Singtel's Digital Human Solution

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Revolutionizing Retail with UneeQ: Singtel's Digital Human Solution

Introduction to Singtel's Unboxed Stores

Singtel's Unboxed stores in Singapore offer futuristic pop-up retail experiences powered by 5G technology. These state-of-the-art stores provide customers with a unique and engaging shopping experience.

The Role of Stella in Unboxed Stores

Stella, the digital human, is the face of Singtel's Unboxed stores. She utilizes open-ended conversations to provide customers with contactless and conversational experiences. Stella offers services like topping up cellphones, buying prepaid cards, and signing up for subscriptions, all while maintaining a personalized and friendly interaction.

Stella's Design and Personality

Designed by UneeQ's artistry team, Stella embodies the professionalism, helpfulness, and approachability of Singtel staff. Her appearance, branded clothing, and natural language interactions ensure an authentic and engaging experience for customers, setting her apart as a unique and relatable AI personality.

Benefits and Results

Through Stella's presence, Singtel has seen significant results, including a 5x conversion rate increase, a 300% improvement in engagement rates, and a preference from 9 out of 10 customers for interactions with digital humans over chatbots. Stella's integration into the Unboxed store enhances the overall customer experience, showcasing the effectiveness of UneeQ's innovative platform.

Trusted by Leading Brands

UneeQ's digital human solutions have been embraced by leading brands like Deutsche Telekom and Qatar Airways. These case studies highlight the versatility and impact of UneeQ's technology in transforming customer interactions across various industries.

Get Started with UneeQ

Whether it's for marketing, customer service, sales, or other functions, UneeQ's platform offers a range of use cases across different industries. Booking a demo can help businesses explore the possibilities of leveraging digital humans to connect with customers in innovative ways.

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