Enhancing Customer Experience
Deutsche Telekom has leveraged UneeQ's digital human assistants to provide a personalized and engaging customer service experience. With the implementation of AI-powered digital humans, Deutsche Telekom has seen remarkable improvements in its key metrics, including a 5.6x increase in conversion rate, a 9% reduction in cart abandonment, and an impressive 4.2/5 overall customer rating.
AI-Powered Support
The digital human assistants at Deutsche Telekom act as guides for customers, answering queries, offering recommendations, and assisting in product selection. These AI assistants are designed to embody the brand identity of Deutsche Telekom, speaking in a natural German language and providing 24/7 support. By having knowledgeable and empathetic AI-powered support, customers feel confident and informed in their purchasing decisions.
The Evolution of Digital Humans
Deutsche Telekom's digital human journey began with Selena, followed by Max, and most recently, Pia. Selena specializes in explaining home broadband options, while Max serves as a friendly AI assistant on the Telekom website and app. Pia, the newest addition, offers empathetic support to customers navigating Deutsche Telekom's services. These digital humans have successfully bridged the gap between customers and complex product choices, showcasing the brand's commitment to innovative customer service.
Trusted by Leading Brands
Deutsche Telekom's UneeQ digital humans have gained recognition and trust from leading brands worldwide. The innovative use of AI technology to enhance customer service and support has set a new standard in the telecommunications industry. With testimonials from industry experts like Daniel Garcia Catalan, the impact of UneeQ digital humans on customer experience and engagement is evident.
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