Enhancing Contact Center Efficiency with Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant

Enhancing Contact Center Efficiency with Verint Intelligent Virtual Assistant

Automate Contact Center Workflows with Agent Copilot Bots

Verint Intelligent Virtual Assistant offers Agent Copilot Bots that can double your agent capacity by automating manual contact center workflows. These bots streamline processes, reduce call durations, and enhance customer service efficiency.

AI Business Outcomes from Verint Customers

Verint's Intelligent Virtual Assistant has shown significant AI business outcomes for customers. For instance, an insurer saved $5M by reducing call durations by over 70 seconds using the Coaching Bot. Another insurer saved $70M with a 30-second reduction in call duration utilizing the Wrap Up Bot.

Meet the Agent Copilot Bots

Verint's Agent Copilot Bots include a range of efficient tools such as the Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Interaction Wrap Up Bot, CX/EX Scoring Bot, and the Agent Virtual Assistant. These bots work seamlessly together to ensure optimal customer service delivery and maximize agent capacity.

Smart Transfer Bot for Seamless Interactions

The Smart Transfer Bot ensures smooth interactions by guiding the next steps based on real-time context from multiple sources. This bot facilitates various outcomes such as callbacks, SMS responses, live chat support, and more. By transferring interactions with full context, it reduces assisted service call durations by approximately 30 seconds and can boost agent capacity by up to 10%.

Enhanced Customer Service with Verint Intelligent Virtual Assistant

Verint's Intelligent Virtual Assistant not only improves contact center efficiency but also enhances customer service quality. By automating workflows and leveraging advanced AI capabilities, businesses can provide faster, more accurate responses to customer queries, leading to improved overall satisfaction and loyalty.

Contact Verint for Agent Copilot Bots Today

To experience the benefits of Verint's Agent Copilot Bots and enhance your contact center operations, reach out to Verint today. Whether you are interested in the Smart Transfer Bot, Coaching Bot, or other solutions, Verint can provide the right tools to optimize your customer service performance and agent productivity.

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Verint Wrap Up Bot for Improved Customer Experience

One of the success stories highlighted in the case studies is the use of Verint Wrap Up Bot by a U.K. Energy Company. By leveraging this intelligent virtual assistant, the company significantly enhanced customer experience while reducing after-call work. The automation and efficiency brought by the bot allowed agents to focus more on delivering high-quality service to customers, leading to better overall satisfaction.

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Revolutionizing Customer Service with Verint Intelligent Virtual Assistant

Revolutionizing Customer Service

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Augmenting Human Agents with AI-Powered Bots

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