Enhancing Customer Experience: Building Dynamic Carousels with Zendesk Help Center Articles

Voiceflow

Enhancing Customer Experience: Building Dynamic Carousels with Zendesk Help Center Articles

Introduction to Dynamic Carousels

Dynamic carousels are an engaging way to display content, allowing users to easily browse through multiple items using interactive navigation. In the context of customer support, a dynamic carousel can showcase relevant articles from Zendesk Help Center to assist users with their queries and provide a seamless experience.

Functionality of the Solution

The provided function allows you to create a dynamic carousel by fetching articles from the Zendesk Help Center. It retrieves input variables like search query, userEmail, and apiKey to authenticate the request and retrieve the relevant articles. The function then constructs cards for the carousel, limiting them to the top 3 articles based on the search query. Each card consists of an image, title, description, and a button that directs users to the respective article.

Custom Code Snippet

The function includes a custom base64 encoding method to encode user credentials securely for authentication. It sets up headers with the encoded credentials and constructs the API request URL for fetching articles based on the search query. The function also handles the API response using Voiceflow's fetch API to retrieve article details and create carousel cards.

Usage and Benefits

By deploying this function, businesses can enhance their customer support by providing a visually appealing and interactive way for users to access help articles. The dynamic carousel improves user engagement, simplifies information consumption, and helps users find relevant content quickly. Additionally, the function's limited display of top articles ensures that users receive the most relevant and helpful information.

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