Comprehensive Support Services
Wind River's Helix Virtualization Platform is backed by a range of comprehensive support services designed to help businesses overcome challenges and maximize the implementation of this cutting-edge technology. With designated support engineers, hosted customer environments, person-to-person help lines, and the online Wind River Support Network, users can access a wealth of resources to ensure they are getting the most out of the platform.
Experienced Go-to-Market Partner
With decades of experience in developing, deploying, and maintaining intelligent systems, Wind River serves as a reliable go-to-market partner. Businesses can rely on Wind River to help them meet SLA commitments while supporting customers with their evolving intellectual property. With an exceptional customer service rating and industry-leading support scores, Wind River ensures that users receive top-notch assistance when leveraging the Helix Virtualization Platform.
Enhanced Support Offerings
To cater to projects of varying criticality levels, Wind River provides a range of enhanced support options. These offerings include Premium Project Support for critical projects with sensitive deadlines, Long Term Support for products with extended lifecycles, and the Acceleration Program, a holistic solution combining proactive services, training, and top-tier support. Users can choose the level of support that best suits their business and project requirements.
Access to Support Network
Wind River encourages users to access its online Support Network for seamless 24/7 availability to product documentation, patches, and resources. Through the Support Network, users can open and track support cases, search for Common Vulnerabilities and Exposures (CVEs), download board support packages (BSPs), and more. This platform ensures that users have the necessary tools and information at their fingertips to resolve any issues efficiently.