Acceleration Program Overview
Wind River offers the Acceleration Program to expedite your success by providing proactive support, training, and a dedicated team of experienced partners. This program is designed to ensure that you reach your business goals faster and with expert guidance. With over 35 years of experience, Wind River has established itself as a trusted partner in helping technology leaders power the safest and most secure devices globally. As more than just a software vendor, Wind River works closely with customers to support their overall business objectives and ensure their success.
Acceleration Program Features
The Wind River Acceleration Program offers customization, partnership, risk management, and expertise to help you accelerate your path to success. This includes personalized account reviews, product adoption planning, testing against your configuration, designated Customer Success Managers, technology alignment planning, early identification of roadblocks, dedicated support engineers, success points for mentoring, training, or onsite support, and access to subject matter experts. The program's features are tailored to different Acceleration Plan levels, including Silver, Gold, and Platinum, to cater to varying project needs.
Choose the Right Plan
Depending on your project requirements, you can choose from the Silver, Gold, or Platinum Acceleration Plans. The Silver Plan is ideal for getting started quickly and maximizing the value of Wind River products with eLearning, Customer Success Manager support, self-service access to e-Support, and more. The Gold Plan is suitable for critical projects with sensitive deadlines, offering proactive services, designated support engineers, expedited service-level agreements, and hands-on lab environments. The Platinum Plan is a comprehensive package for larger critical programs with multiple sites, providing increased support, education, acceleration management, and technology alignment planning.
Customer Success Management
Central to the Wind River Acceleration Program is the Customer Success Manager assigned to you. This dedicated expert collaborates with you to develop plans, ensure successful adoption of Wind River technology, monitor project health, mitigate issues early, and share best practices. By understanding your business needs, the Customer Success Manager helps you achieve your business goals by providing strategic guidance and support throughout your project lifecycle.
Flexibility and Support
Wind River understands that every project has unique needs. That's why the Acceleration Program offers flexibility across all phases of your project's lifecycle, including education services, professional services, and customer support. Whether you require additional products, training, or services, Wind River's add-ons can be tailored to meet your specific requirements and ensure a successful outcome for your project.