Empowering Revenue Optimization Processes
At Xactly, we understand the importance of our customers' success and their journey to peak performance. Our suite of products offers innovative solutions to transform revenue optimization processes, providing endless possibilities for revenue teams to excel. We are committed to delivering cutting-edge products that empower our customers with the tools they need to succeed.
Comprehensive Customer Support
Beyond our products, Xactly places a strong emphasis on providing exceptional customer support. Our dedicated support team is always available to address any questions, concerns, or technical issues that customers may encounter. Whether you are just starting with our products or looking to leverage advanced features, our knowledgeable team is there to assist you every step of the way.
Accessing Support Resources
To ensure timely assistance, Xactly offers a comprehensive knowledge base that includes product documentation, guides, and tutorials. These resources cover a wide range of topics, from basic product usage to advanced best practices. By accessing our self-service resources, customers can maximize the value of their Xactly investment and enhance their overall experience.
Opening a Support Ticket
Customers can easily open a support ticket by logging into the Xactly Community and navigating to the Case Portal section. By following a few simple steps, users can create a support case and one of our dedicated representatives will be in touch within the predefined SLAs. This streamlined process ensures that customer issues are addressed promptly and effectively.
Contacting Global Customer Support
Xactly Global Customer Support can be reached by submitting a case through the Community Portal or by calling the hotline numbers listed for different regions. With a global presence, customers from various countries can access timely support and resolve any issues they may face. The statistics behind our support, such as high customer satisfaction rates and excellent SLA uptime, showcase our commitment to customer success.
Rich Community Resources
Upon logging into Xactly Community, customers gain access to a wealth of resources designed to enhance their experience. From the Community Hub, where users can engage with fellow members, to product articles, product chat, idea exchange, and Xactly University, there are numerous avenues for learning, sharing feedback, and staying up-to-date with the latest product developments. The Case Portal allows users to submit support cases directly to our Global Customer Support team, ensuring that their queries are addressed efficiently.
Continuous Support and Assistance
Xactly is dedicated to providing continuous support and assistance to our customers. If administrators encounter any issues logging in or require further assistance, they can reach out to their Customer Success Manager or Account Executive. Our commitment to customer satisfaction and success underpins everything we do, and we strive to be a trusted partner in our customers' journey towards achieving their business goals.