Revolutionizing Service Experiences with Omnichannel Technology
In the competitive automotive industry, service experiences go beyond fixing cars; they are opportunities for dealerships to engage directly with customers, diagnose issues, and offer personalized solutions. With omnichannel technology, dealerships are equipped with end-to-end tools that create seamless digital experiences, from sales to service, tailored to customer convenience and preferences. This technology ensures that data is interconnected across the dealership, making each service interaction relevant and engaging. Customers can conveniently begin the service scheduling process online and smoothly transition to in-person appointments at the dealership. By leveraging omnichannel technology showcased at NADA 2025, dealerships can enhance customer relationships, personalize every appointment, and drive retention and profitability.
Harnessing Powerful Predictive Insights for Enhanced Service Delivery
Artificial Intelligence (AI) and automation play pivotal roles in delivering targeted marketing messages via text and sending notifications about special-order parts to customers. The utilization of powerful predictive insights enables dealerships to optimize the profitability of service interactions while fostering customer trust and loyalty. At NADA 2025, dealerships must seek out technologies equipped with robust insights, including multichannel fixed ops demand generation to identify customer service needs and deliver personalized marketing communications. Comprehensive reporting tools offer insights to enhance team performance and increase fixed ops revenue. Automation also provides recommendations for declined services to customers during appointment scheduling, ultimately building trust, boosting revenue, and providing customized service experiences.
Partnering with Industry Experts for Innovation and Efficiency
Behind every cutting-edge technology is a team of seasoned professionals dedicated to developing tools that align with dealership profitability and efficiency objectives. It is crucial to select solutions that incorporate industry experts continually improving technologies and providing ongoing support to maximize investments. As dealers explore the latest tech trends, they should prioritize solutions that offer unwavering industry expertise, ensuring optimal utilization and results. By partnering with a trusted provider, dealerships can navigate the evolving landscape of automotive technology with confidence and drive sustainable growth.
Elevating Customer and Employee Experiences with Xtime's Enhanced Solutions
Xtime, backed by Cox Automotive, is committed to enhancing customer and employee experiences, deploying connected solutions, and promoting profitable fixed operations. The innovations revealed at NADA 2025 include features such as improved video and image capture, upgraded texting capabilities for customer engagement, enhanced DMS integrations for streamlined service quoting, and real-time dashboards for tracking ROI and performance. By leveraging Xtime's comprehensive suite of service solutions, dealerships can increase revenue per Repair Order (RO) by 46%. To explore these enhancements firsthand, dealers are encouraged to schedule a demo at NADA 2025 and experience the transformative power of omnichannel technology, predictive insights, and industry-leading expertise.