Improving Service Operation Efficiency
Xtime's Engage solution aims to revolutionize service operations by enhancing team productivity and dealership profitability through personalized experiences, seamless check-ins, and fast digital checkouts. With the capability to generate an additional 7 Repair Orders (ROs) per month and an extra $20 per RO, dealerships can significantly increase their revenue streams. By personalizing the entire service experience, speeding up the check-in process, and unlocking revenue opportunities from prior appointments, Xtime's Engage solution ensures that each interaction in the service drive is optimized for success.
Key Features for Enhanced Customer Experience
Xtime's Engage solution offers a range of features and benefits designed to streamline the service process and improve customer satisfaction. From self-check-in options that increase efficiency in the service lane to tablet reception solutions that provide instant access to service details and customer history, Xtime ensures a seamless experience for both customers and staff. Moreover, the integration of texting services allows for real-time status updates, enhancing customer engagement and staff productivity. Intelligent diagnostics further boost revenue by providing additional service recommendations with visual aids and relevant data, while service financing options make repairs more accessible to customers.
Integration Capabilities and Real Results
Xtime's Engage solution seamlessly integrates with other Cox Automotive solutions and third-party car dealer management software, ensuring a cohesive customer experience and improved dealership operations. This integration facilitates data sharing across the dealership, building trust and ensuring a seamless customer journey. Real stories from satisfied users highlight the impact of Xtime's Engage solution, including improved service processes, enhanced customer experiences, and tangible results for their businesses.
Support and Optimization for Dealerships
Xtime's Engage solution offers extensive support and optimization opportunities for dealerships. The platform integrates seamlessly with most CRM systems, eliminating duplicate data entry and streamlining operations. Additionally, Xtime provides robust analytics to track performance and customer satisfaction, enabling dealerships to make informed decisions. Real-time status updates benefit customers by keeping them informed throughout the service process, enhancing transparency and trust. By putting Xtime's Engage solution to work, dealerships can optimize shop profitability and efficiency, ultimately driving success in the competitive automotive industry.