Enhancing Customer Experience with Xtime
Xtime has been a game-changer for dealerships across the board, providing solutions that not only streamline operations but also significantly improve customer experiences. Scott Haddock, Service Director at Chapman Honda Tucson, highlighted the effectiveness of the Lyft and Xtime integration, emphasizing how courtesy rides now take only 3–4 minutes to arrive compared to the previous wait times of over an hour with shuttles. This showcases the tangible impact Xtime has in reducing customer wait times and enhancing overall satisfaction.
Testimonials from Satisfied Dealers
Matt Ketchum, Service Manager at Ferman Volvo, Tarpon Springs, Florida, expressed his strong support for Xtime by stating that he wouldn't want to work at a dealership that doesn't utilize Xtime's services. Furthermore, Dawn Newsome, Director of Fixed Operations at Vaden Automotive Group, emphasized how incorporating Xtime's Engage solution has transformed their service lane's write-up process, creating a friendlier and more personalized environment, ultimately boosting customer satisfaction.
Optimizing Operations and Communication
Luke Ammann, Service Manager at Manly Honda, praised Xtime's software system for seamlessly integrating with their existing processes, enabling them to work efficiently across various areas. Shaun Del Grande, President of Del Grande Dealer Group, emphasized the improved communication and partnership facilitated by Xtime, leading to enhanced customer relationships. John McSherry, Executive Manager at Central Valley Nissan, highlighted how Xtime transitioned their dealership from impersonal transactions to a more personal and tech-savvy customer interaction, marking a significant shift in their business approach.
Driving Results and Trust in Xtime
Xtime's impact is undeniable, with dealers experiencing a 28x return on investment with Xtime Schedule. The platform's success has garnered trust from numerous dealers, supported by various OEM endorsements, ensuring its credibility and effectiveness. Bryan Smith, General Manager of Toronto Honda and Toronto Kia, spoke highly of Xtime's products, stating that leveraging the Invite product alongside the rest of the Xtime suite is a no-brainer for dealers. The real, measurable results delivered by Xtime underscore its value proposition and commitment to driving profitability and efficiency in the automotive industry.