Introduction to EvryJewels
EvryJewels, a Canadian family-run jewelry business, encompassing trendy and classic jewelry, was founded by siblings Britt and Jake, known for their collaborations and strong community presence. Starting from humble beginnings, the brand has grown into a global name in jewelry.
Challenges Faced by EvryJewels
With rapid growth came an influx of customer inquiries, overwhelming the small support team. Maintaining response times and quality interactions became challenging, especially during peak seasons, impacting customer satisfaction.
The Solution by Yuma AI
Partnering with Yuma AI in 2024, EvryJewels automated repetitive tasks like shipping updates and returns processing. Yuma's AI provided instant, accurate responses, integrated seamlessly with existing systems, and understood the brand's unique voice.
Impressive Outcomes Achieved
The collaboration led to a 70% automation rate, handling 150,000 tickets in December 2023 alone. Costs were slashed by 63%, with response times improving by 87.5%. Besides savings, the team's engagement increased as they focused on value-driven inquiries.
Unexpected Benefits and Future Prospects
EvryJewels gained insightful data on customer preferences and enhanced product recommendations. This partnership positions them well for European expansion plans in 2025. Automation by Yuma did not compromise the personal touch, fostering exceptional service.
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