Customer Relationship Management (CRM)
Zoho offers a comprehensive CRM platform designed to empower customer-facing teams. With features like lead management, sales pipeline visualization, customer support tools, and automation capabilities, businesses can streamline their sales processes and improve customer relationships. The CRM software provides valuable insights through analytics and reporting, enabling businesses to make data-driven decisions that drive growth and profitability.
Sales Tools
Zoho's sales tools are designed to help sales teams boost productivity and achieve better results. From CRM solutions like Bigin, specifically tailored for small businesses transitioning from spreadsheets, to appointment scheduling apps like Bookings, Zoho offers a range of tools to streamline sales processes. Live chat applications such as SalesIQ facilitate real-time engagement with website visitors, while RouteIQ provides advanced mapping and route planning solutions to optimize sales territories and travel routes.
Marketing Solutions
Zoho's marketing solutions enable businesses to engage with prospects across multiple channels and personalize experiences at scale. From social media management software to email marketing campaigns, online form builders, surveys, and website optimization tools, Zoho offers a diverse set of marketing solutions to help businesses drive brand awareness, generate leads, and increase conversion rates. Marketing automation software, landing page builders, and live chat apps further enhance marketing efforts.
Finance and Accounting
Zoho provides powerful accounting platforms like Books for growing businesses, along with free invoicing, expense reporting, inventory management, and billing solutions to streamline financial operations. These tools enable businesses to keep track of expenses, manage invoicing and payments, and gain insights into their financial performance. Whether it's payroll processing, practice management for accounting firms, or unified payment solutions, Zoho's finance and accounting software suite caters to diverse financial needs.
Service and Support
For customer and field service teams, Zoho offers service solutions like Desk for helpdesk support, Assist for remote support, and FSM for end-to-end field service management. These tools empower businesses to deliver exceptional customer service, streamline service operations, and win customer trust. Live chat applications, appointment scheduling apps, and cloud contact center software further enhance the service and support capabilities of businesses leveraging Zoho's software suite.
Email and Collaboration Tools
Zoho's email and collaboration tools enable seamless communication and collaboration within teams and with customers. From secure email services to online meeting software, word processors, spreadsheets, presentation apps, notes management tools, and employee experience platforms, Zoho's suite of email and collaboration tools cater to diverse communication needs. Features like digital signatures, online file management, telephony software, task management, and work calendars enhance team productivity and collaboration.
Human Resources and Legal Software
Zoho's human resources software suite includes tools like People for HR process organization, Recruit for intuitive recruiting, Workerly for temporary staffing management, and Shifts for employee scheduling and time tracking. These tools help businesses streamline HR operations, manage recruitment processes, and optimize workforce management. For legal operations, Zoho offers contract lifecycle management software like Contracts and digital signature apps, empowering businesses to streamline legal processes and improve operational efficiency.
Security and IT Management Solutions
Zoho's security and IT management solutions provide businesses with tools like Creator for building custom applications, Directory for identity and access management, and OneAuth for secure multi-factor authentication. These tools help businesses manage IT assets, secure data, and enhance operational efficiency. With customizable applications and workforce identity management solutions, Zoho empowers businesses to create a secure and efficient IT environment.