Deliver Unforgettable Customer Experiences
Zoho CRM Plus is a comprehensive solution that brings your sales, marketing, customer service, and other customer-facing teams together on a single platform. By unifying business data, customer engagements, ROI, and more, the platform enables you to deliver exceptional customer experiences to every customer. With a focus on keeping the customer at the center of all interactions, Zoho CRM Plus allows you to streamline operations and enhance customer satisfaction.
Omnichannel Engagement for Seamless Communication
Engaging with customers across multiple channels has never been easier with Zoho CRM Plus. The platform provides the convenience of omnichannel engagement, ensuring that you maintain a full context across different channels through real-time notifications. By managing conversations seamlessly with multiple teams in a single thread, you can create a unified and engaging experience for your customers at every touchpoint.
AI-Powered Insights and Automation for Efficiency
Zoho CRM Plus leverages the power of AI to enhance customer-facing efforts and drive efficiency. Zoho's AI assistant, Zia, empowers your teams by predicting business trends, suggesting optimal times to contact customers, identifying sentiments in emails and tickets, and providing intelligent business dashboards. Through automation, you can build and streamline processes that connect your marketing, sales, and service teams, saving time and boosting overall productivity.
Unified Analytics for Informed Decision-Making
With Zoho CRM Plus, you can leverage unified analytics that consolidate data from marketing, sales, and customer service departments. The platform offers interactive and customizable dashboards, as well as AI-powered voice and text commands that provide in-depth analysis for every customer and business decision. By unifying data and analytics, Zoho CRM Plus enables your teams to gain valuable insights that drive growth and success.
Exceptional Customer Support and Onboarding Process
Zoho CRM Plus is committed to providing top-notch customer support and a seamless onboarding process. With a collaborative effort from partners and employees, the implementation time for Zoho software is significantly lower than the industry average. Additionally, Zoho offers best-in-class customer service, with technical experts available via email, phone, and chat to assist with product-related queries. Premium and Enterprise support tiers extend support availability to ensure customer satisfaction.