Remote Technical Support Representative at Porkbun

Job Description

b'Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)Technical Support Representative (email, phone, and chat) \xe2\x80\x94 full time, weekends + three weekdays \xe2\x80\x94 $40,000 / year + benefitsIt\'s time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you\xe2\x80\x99re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, then please apply!Porkbun is a fully-remote domain name registrar. We\xe2\x80\x99re looking to add multiple U.S.-based, full-time Technical Support Representatives. \xc2\xa0From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we\xe2\x80\x99re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can\xe2\x80\x99t solve every customer problem.Typical issues:\xe2\x80\x9cHow do I connect my domain to Shopify?\xe2\x80\x9d\xe2\x80\x9cHow do I transfer my domain to Porkbun?\xe2\x80\x9d\xe2\x80\x9cMy website isn\xe2\x80\x99t working.\xe2\x80\x9d\xe2\x80\x9cHow do I purchase Wordpress hosting?\xe2\x80\x9d\xe2\x80\x9cWhy didn\xe2\x80\x99t my payment go through?\xe2\x80\x9d\xe2\x80\x9cWhy is your company named Porkbun?\xe2\x80\x9dDon\xe2\x80\x99t know much about domains? We\xe2\x80\x99ll train you! If you\xe2\x80\x99ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.Important skills:You can write emails with a professional tone, and deliver excellent support\xe2\x80\xa6 even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours \xf0\x9f\x98\xac)You\xe2\x80\x99re comfortable talking on the phone and chatting with customersYou love the feeling of making a customer happyYou\xe2\x80\x99re a really good problem solverYou have at least two years of tech support experience either at an internal help desk or customer-facing positionYou have a steady Internet connection and a quiet room to work out ofYou work efficiently in a remote work environmentYou are perfectly fine with horrible hilarious punsIf the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.\xc2\xa0Attach your\xc2\xa0 resume and cover letter to an email as two separate .pdf documentsAddress your email with the subject line \xe2\x80\x9cTechnical Support Representative"Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:Are you based in the USA and eligible for employment (Yes/No)?Do you have two or more years of support experience (Yes/No)?\xc2\xa0Feel free to add other relevant, brief content to your email but it must begin with those two questions and your accurate responsesSend that email with attachments to careers@porkbun.comThe days required are\xc2\xa0 Saturday and Sunday (firm), plus three weekdays. Available shifts start at either 7am Eastern time or 9am Pacific.Starting pay: $40,000 / year + benefitsThis position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with company contribution after the first year. Apply for this position Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Is this job not remote? Let us know! Apply for this position Please ensure you meet geographic and skills requirements before applying. Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Is this job not remote? Let us know! Related Jobs See more Customer Support jobs\xe2\x86\x92View Company ProfileOnTheGoSystemsTop 100WordPress Technical Supporter speaking 3 languages: English, German, Italian OR Spanish featuredFull-Time/Anywhere in the WorldNewView Company ProfileLoganixAccount Manager - SEOfeaturedFull-Time/North America OnlyView Company ProfileDefiant, Inc.Customer Support EngineerfeaturedFull-Time/USA Only/Americas Only/Europe Only/UK Only'