Senior Site Reliability Engineer at ShipHero

Job Description

b'\n\t\t\tHello. We are ShipHero\xc2\xa0(https://shiphero.com). We have built a software platform entrusted by hundreds of eCommerce companies, large and small to run their operations and we continue to grow. About US$5 billion of eCommerce orders are shipped a year via ShipHero. Our customers sell on Shopify, Amazon, Etsy, eBay, WooCommerce, BigCommerce, and many other platforms. We\xe2\x80\x99re driven to help our customers grow their businesses by providing a platform that solves complex problems, and is engineered to be reliable and fast. We are obsessed with building great technology, that is beautiful, easy to use, and is loved by our customers. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together \xe2\x80\x93 you can do great things.\nOur team is fully remote, the company has always been remote. We communicate regularly using video chat and Slack and put a strong emphasis on asynchronous work so people have large chunks of uninterrupted time to focus and do deep work.\nWe are seeking an experienced Site Reliability Engineer to join our growing team. We are looking for someone with a recent track record of building and maintaining complex infrastructure within AWS (Amazon Web Services). You would be a fundamental team member, focusing on building a solid foundation for the platform. We seek excited and driven people to continue growing with the experience of working with talented engineers and helping others improve.\n\nAbout You\n\nYou understand that great things are accomplished when people and teams work together.\nYou feel comfortable owning processes and tools for deploying to production and scaling.\nYou understand modern web architectures and tiers.\nYou have a solid understanding of security best practices.\nYou take pride in your craft.\nYou have made (a lot of) mistakes and, most importantly, have learned from them.\nYou are comfortable and even enjoy mentoring others in different skill sets.\nYou have worked on medium and large projects that have gone to production and lived there for a while.\nYou have a passion for automating, developing, and improving complex workflows.\nYou have strong scripting skills\n\nTech Knowledge\nWe are looking for 6+ years of production experience with AWS and:\n\nAurora RDS (MySQL), Lambda, S3, SQS (Simple Queue Service).\nPractical application with Infrastructure and Application Monitoring (We use Sentry, Honeycomb, and CloudWatch).\nComfortable debugging running applications for memory leaks, CPU, and usage, especially under Apache, mod_wsgi, Nginx, and Gunicorn.\nBroad knowledge of AWS cloud security (AWS Inspector, Guard Duty. WAF & Security Hub), infrastructure-as-code.\nThe skills to write infrastructure-as-code and automate routine activities.\nA record of working with distributed teams across an organization to achieve goals.\nPython (preferably 3.6+).\nTerraform including authoring modules.\nDocker and building images including multi-stage with secrets\nCI/CD automation (we use GitHub Action, AWS CodeBuild, and CodePipeline)\n\nThe Role\nProvide hands-on configuration, setup & maintenance of our development, and production environments.\nCollaborate with other teams on monitoring & debugging solutions.\nDeveloping, automating, and operating our cloud infrastructure platform.\nRespond to incidents, ensuring the restoration of services when required.\nContribute to the team\xe2\x80\x99s backlog of activities.\nBe part of on-call support.\nAutomate yourself and others out of everyday tasks.\nAbility to estimate effort and ship on an agreed schedule. Comfortable pushing yourself and your team members when challenges pop up.\nLearn and push those around you to do the same \xe2\x80\x93 this is a craft that you\xe2\x80\x99re constantly improving upon.\nImplement solutions that are pragmatic to get the platform built.\nHave the confidence to work with experienced and talented people to build great things; you are not a \xe2\x80\x98rock star\xe2\x80\x99 but a team player that takes the initiative.\nWe want everyone to be self-sufficient and firmly believe how we collaborate & communicate is of significant importance. Here is a glimpse of how we roll:\xc2\xa0https://shiphero.com/careers/communication-guidelines/\n\t\t'